Refund Policy for Certification Path
Last updated: July 31, 2024
Thank you for choosing Certification Path for your online learning needs. We strive to provide high-quality educational content and an excellent learning experience. Please read our Refund Policy carefully to understand our stance on refunds.
1. No Refund Policy
Due to the nature of our products being digital and instantly accessible upon purchase, all sales are final. We do not offer refunds for any of our online learning software. This policy is in place because, once access to the digital content is granted, it cannot be returned.
2. Exceptions
While we maintain a strict no-refund policy, we understand that exceptional circumstances may arise. We may, at our sole discretion, offer refunds in the following situations:
- Duplicate Purchase: If you accidentally purchase the same course or software more than once, please contact us immediately. We will verify the duplication and process a refund for the duplicate charge.
- Technical Issues: If you experience significant technical issues that prevent you from accessing the course content and our support team is unable to resolve the problem, we may consider a refund. Technical issues must be reported within 7 days of purchase.
3. How to Request an Exception
To request a refund under the exceptional circumstances mentioned above, please contact our customer support team at:
Certification Path
Email: info@certificationpath.com
Please include the following information in your request:
- Your full name
- The email address associated with your account
- The order number
- A detailed description of the issue
Our team will review your request and respond within 7 business days.
4. Contact Us
If you have any questions or concerns about our Refund Policy, please contact us at:
Certification Path
Certification Path LTD, 128 City Road, London, EC1V 2NX.
Email: info@certificationpath.com
By purchasing our products, you acknowledge that you have read and understood this Refund Policy and agree to its terms.